Frequently asked questions

We bake Tuesday to Saturday. We are closed Sunday and Monday.

Orders placed by 2:00 PM (Manila time) on a bake day are scheduled for the next available bake day. Orders after 2:00 PM move one bake day later.

Yes. A free account is required at checkout so we can send your confirmation, track your order and credit your loyalty points. You can sign in with email, Google or Apple.

Yes. At checkout you can pick any open bake day from the calendar, up to several weeks ahead.

Message us on Facebook or Instagram before 2:00 PM the day before your bake day. After baking starts we can no longer change it. See our Refund Policy for details.

Yes. Multi-box orders get 5% off for 3+ boxes, 10% off for 6+ and 15% off for 12+. The discount applies automatically in your cart.

Across Greater Metro Manila from our Pasay City kitchen, including Makati, BGC/Taguig, Pasay, Mandaluyong and Quezon City.

We book the courier for you and you pay the rider directly on delivery. Fees depend on distance; see each delivery area page for estimates.

Yes. Choose the self-arranged courier option. You pay for the food online and pay the fare to your rider.

Frosted, decorated and tiered cakes can be damaged on a motorcycle. They travel only by car, placed flat on the floor with the air-conditioning on. Breads and boxed pastries can go by motorcycle.

Yes, at our Pasay City kitchen on your chosen bake day, or at our weekend bazaar booth if you pre-order for bazaar pickup.

Send us a photo on Facebook or Instagram within 1 hour of delivery and we will make it right.

QRPh, GCash, Maya and cards, plus cash on delivery for store-dispatched orders. Self-arranged courier orders must be paid online.

Yes. Payments are handled by licensed payment providers. We never see or store your full card or wallet details.

Once payment is received you see a confirmation page with your order number, which also appears in your account.

At least 5 days before your event. Popular dates fill up, so earlier is better.

Fill in the custom cake form with your date, size, flavor, budget and a reference photo. We reply with a written quote; once you approve it, full payment confirms your slot.

Yes. Use the catering form with your headcount, date and venue and we will send a quote.

We use your photo as inspiration. Every cake is handmade, so the finished design may vary slightly.

The venue, dates and booth number are always shown in the banner at the top of every page.

Yes. Give our staff your phone number or email at checkout to get a digital receipt and loyalty points.

Yes. Choose bazaar pickup at checkout so your box is reserved before it sells out.

Refrigerate within 30 minutes of arrival. Let it sit at room temperature for 15–20 minutes before slicing.

Warm in an oven or toaster at 160°C for 3–5 minutes. Each product shows its own care and reheating tips in the menu.

No. Our kitchen handles wheat, eggs, dairy, nuts and soy. We cannot guarantee any item is free of allergens.

Yes. Add a ribbon, a handwritten dedication card and choose the delivery date at checkout.

You earn points on every food purchase and get welcome points when you sign up. Each point is worth ₱1 off your food subtotal (not courier fees).

Points have no cash value and cannot be transferred. They may be reversed if an order is refunded.